Wednesday, September 21, 2005

Palm sued over quality problems

Recently, Palm(One) was target of quite a few lawsuits over badly designed/manufactured products which weren't repaired. Now, Palms Treo linegot under fire too-I was pretty sure that that would have to happen eventually, but that is a different story!
Anyways, I loved the following part of the lawsuit document:
Replacement of defective Treo 600 phones with defective and/or “refurbished” Treo 600 phones - creating a cycle of defective product - whereby owners continue to receive defective products until either they tire of the process or their warranty runs out.

This reminds me of my IIIc, which was replaced with a box that failed right out of the box(as if that isnt perfect leetspeak;))! This one was replaced by another fuxated machine, and another one, ..... . And this is where I see a problem. The problem is not returning repaired units(I wanted my original T3 to be repaired instead of exchanged as it had a Sony screen), but the problem is just returning a somehow repaired unit to any customer.
I understand that Palm must work efficiently, but if they want to save cash on customer care, they should create quality products that don't need service after all! We had power button problems since the V series, humming screens since the TT(altough mine was silent), cases falling apart on the IIIc, instabile software on the german IIIxe,... .
If a PalmOS freak and developer seriously evaluates a Windows Mobile handheld and Visual Studio, something must be wrong. Doesn't the company ever learn its lesson?

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