Thursday, June 02, 2005

RANT: PalmOne's customer care may kill this blog...

This is a rant! I am not too likely to get a IPAQ now that I think about it once again
Face it. My Tungsten T3 will be at PalmOnes for the fourth time in a few days. They cannot do an advance exchange, altough they know that I have to maintain this blog, do testing for opensource teams and also create programs myself... .
And slowly but surely, I have enough. I am pretty sure that this T3 is the last one I will have, and that I will try to get a packaged one to sell at ebay's. And then, I'll prolly get myself an IPAQ. Farewell TamsPalm, say Hello to TamsPPC!
The reason for thinking about this transition is simple. The Zodiac is not available in Austria and I don't want to undergo hassles if it ever breaks. The IPAQ, however, is available in a store next door! My friends all run IPAQs, and yes, Windows CE is difficult to use. But the hardware works all the time, and the software can be fixed by a talented coder! Even if the device softresets every two hours or so and takes a minute to restart, it is available almost all the time,. Butr a PalmOS handheld that needs to go to service every four months is capable of becoming a major hassle.

Palmsource should really try to get a good hardware licencee that produces products with quality control and non hissing,... screens! Else, this platform's gonna die, and this really soon! Sorry to say this-just my 2 cents...
Anyone wanna trade? Anyone feels like accelerating the process? Anyone, wanna do anything?

9 Comments:

Blogger goocy said...

Oh, of course i'm gonna comment this one.
"The Zodiac is not available in Austria and I don't want to undergo hassles if it ever breaks." This explanation seems to me to be just a bad excuse: Tapwave will give a warranty of two years for every sold device, whether it's used in supported countries or not (you only can buy it in UK, US and some Far East State anyway). Oh, and i've heard from only few cases in which it broke due to a hardware failure.

Also you point out that PalmOS is dead by proven fact. I also think so, but only in the sense that this regular Palm-Operating-System, such as Garnet, has no long-term future.
PalmSource already announced a rebirth of PalmOS under a Linux Kernel, which I appreciate pretty much.
In my opinion, the traditional Palm-OS has been built up to its full extent (they had to, because we're living in a multimedia age), and it has had some troubles to keep up with other handheld providers - such as microsoft.
But this is not a signal of death, it's a sign of rebirth.
Old OS has worn out - long live Linux!

Before you seriously think about a change to IPAQ, consider the chances you have with microsoft. Will they think about changing their OS Kernel to Linux? Did they ever seriously try to make their system faster and to be controlled with more ease?
No, they didn't. They just promised each time, next one will be much better than this one.

My advice to you: Quit your trust to PalmOne, I agree, their customer support is nothing to rely on. Try out at least the Zodiac (don't know if there are any reliable, big 3rd party Palms anywhere else), and I can promise, you won't be dissapointed with it.

9:47 PM  
Blogger Andy said...

As a former palm user that still checks on your blog, I got a little excited to hear that you are considering the ppc. I still have my T2 but bought a Dell Axim and couldn't be happier. I owned a ppc 2002 device and had resets all the time. But the WM 2003 SE that came on the Axim requires fewer resets than my T2. I only have to reset the axim when I mess with my Wifi IP address (work requires a static IP). Most of the arguements that I had for the palm os and that I hear the palm fans claiming against the ppc are going away. Palm needs to makea BIG change soon.

2:50 PM  
Blogger Steven Fisher said...

Slow down there cowboy.

You seem to have a little reality distortion bubble around IPAQs. A friend of mine got an IPAQ. I told him to get a Tungsten, but he ignored me. Anyway, it's turned out mostly for the best for him since he likes to watch video clips on it, and it's better for that.

HOWEVER... this unit has been completely replaced four times due to defects/design flaws, last I heard, and the only reason he's been able to do that is a local retailer's extended warranty package. In all cases, it was something HP refused to fix.

So the grass is certainly not greener on the other side of the fence. These little things break easily.

3:46 PM  
Blogger Mitchell Rusk said...

steven, Thats 1 person. Now, I have a dell axim x50v and have not have one problem with it. I actually had to send my T5 in for repair because the screen fried. and have not had any problems with my x50v so I'm probably going to stay more on the PPC side until Palm, err Palmone, errrrr Palm, does something really cool.

9:55 PM  
Blogger Brad Green said...

Dude, you got a Dell!!!

An Axim x50v is on the top end of all PDAs, and dell supposedly has very good customer service. Ipaqs on the other hand may be more prone to breakage. Dell has released about 3 ROM updates so far, which shows how devoted to their customers they are.

As a 1 person example, I have never had a problem with my TH-55. All hard resets have been caused by my stupidity, usually because of Beta testing, and they onyl take a couple minutes to fix.

I do have to agree Mitch that I for one am staying on the Sony-side until Palm does something really cool.

12:08 AM  
Blogger Dmitry Grinberg said...

get a TH55 PERIOD! no problems, amazing batt life. I had an option to trade my TH55 for x50v and I refused after trying it. The windows is too clumsy on a handheld device. stick with palmOs, trust me. TH55s are hard to get but well worth it. Not outdated and well better then anything P1 has to offer.

12:48 AM  
Blogger Brad Green said...

I guess that means we dont have to worry about Dmitry switching to PPC after all.

3:01 AM  
Blogger Steven Fisher said...

Just one person?

Sorry, but you've got an even bigger reality distortion field. It's not just one person, that's just a slightly more extreme than usual case. HP sells a lot of DOA equipment, and a lot of equipment that burns out later. They are, in short, crap. The only thing they've got going for them is they seem to be slightly more reliable than palmOne's late 2003/2004 models.

4:07 AM  
Blogger Tam Hanna said...

Hi,
lets see what comes out after my repair...
Best regards
Tam Hanna

12:49 PM  

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