Tuesday, May 24, 2005

Updates-a user talks about his experiences

You all still remember the TamsPalm series on updates-if not, here are the links:
Part 1
Part 2
Today, I talked with a female store owner about her experiences with software-she did not want her name or business published. This is respected, but this story is true nevertheless!
The discussion started by a mention of the word improvement. The lady jolted up from her seat...

Damnit, I have given up beeing pissed so long ago. Nothing ever gets better, and nothing will ever get better! There is no such thing as investition security or compatibility in IT anyway.

Of course, a software developer now feels urged to discuss-but no chance. The woman developed a fatalistic point of view towards her software vendor. While she cannot swap for now because there is no other program available, she has ressentiments when a new version arrives.
This is perplexing-what should I do? No more updates??

Damn, everthing changes so fast. This is a scandal, nothing ever stays the same. I used CTRL-A for some task in the old version, and CTRL-A deletes data in the new one. (curses)

Geez laweez-this is her problem. She dislikes new versdions as stuff changes. The lesson is very easy today-never change too much. Users are lazy and don't want to learn. So, always offer them to keep on working with the new one using the old habits and ways. If you need to do a change, keep a compatibility mode inside. It may be more work, but your users will love you for it!

Stay tuned-the second part is coming soon!

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