Sunday, May 29, 2005

Part 2:Updates-a user talks about his experiences

So, lets get back to software updates with the second part of the user experience. In case you missed the first part-it is here:
http://tamspalm.blogspot.com/2005/05/updates-user-talks-about-his.html
Lets continue:

And damnit-I hate barcodes. everybody uses barcodes around me, and they change their codes once a year. I have to buy new licences each time. OMG; I cannot stand it anymore!

Listen up!! Here we are at the next problematic point. The user is dissatisfied because she is forced to update. Updating bar codes is ok if you do it for a technical reason, but updating just to generate cash?
Users will feel the difference, and will loath you if they feel that youn upgrade only to pull their cash out of their pockets. so, when upgrading, always offer addon value-but don't break the things that worked well before.

Who knows. I can't change it. Should stop ranting and get back to work. If they weren't the only company offering this kind of product. If they werent the market standard...

This is the death blow for any vendor. The user I talked with hasn't yet cancelled your licence contract at the bank, but already dismissed you mentally. If the people start to dislike you and your software, they will gladly help the competition by betatesting and other things. Even if you may not feel the effects immediately, such a company looses on the long term. We all want to retire as software engineers, don't we?

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